Support, no obstacles
One email, one real person, one answer. That’s how we do support.
- Reach out
- support@tryclimb.com
- On duty
- The working week, 9 to 5 (ET)
- Reply speed
- A business day, usually quicker
Gear up your email
- Order number
- The email you used to order
- Photos, if something needs replacing
The fast route
- Order status Package tracking, no email required
- Order edits Flag us within a few hours of checkout
- Returns Route map in the refund policy
Whatever it is, we’ll work through it with you.