Refund Policy

Product Satisfaction and Refund Policy

Our Product Research Team invests considerable effort in selecting items we believe you'll love—products that meet current market demand, follow trends, or are particularly popular. As a small business, we kindly ask that you do your own research (including online searches) before ordering. If you find that our product doesn't meet your expectations or needs, please do not proceed with the purchase.

We understand that you may be unhappy with your item, but once an order is placed and payment processed, our operational costs are incurred. Therefore, all sales are final and refunds cannot be granted.

Incorrect Item Received

An incorrect item means you received something completely different from what's advertised on our website.

  • Example 1 (Replaced): You ordered a dress but received a pair of shoes.
  • Example 2 (Replaced): You ordered lipstick but got mascara.
  • Example 3 (Not Replaced): You ordered a weighted plushie and feel it isn't weighted.
    • We strive to include comprehensive product details so you can decide before purchasing.
  • Example 4 (Not Replaced): You ordered a jacket in size Large but believe the one you received is a size Small.
    • Review all product information before ordering to ensure the item fits your needs.

If your item qualifies for a replacement, we will create a new order using the same shipping speed as your original purchase.

  • To expedite the process, please send us three clear photos of the item from different angles.
  • Once your replacement is approved, there is no need to return the incorrect item.

Items Not Received After 30 Days

If more than 30 days have passed since your order date and you still haven't received your items (excluding shipments marked "Delivered" on the carrier's website, e.g., showing delivered in USPS or Canada Post), you qualify for a free replacement.

  • We will ship the replacement using the same delivery speed you originally selected.
  • If tracking status reads "Delivered," please contact your local post office.